When you book an appointment with Pamper Your Pet, you’ll receive a confirmation text with the date and time as well as a reminder. Be ready to answer your phone while your pet is here; we may have questions for you or need you to pick them up early. It might be better to reschedule your appointment for a day you can answer your phone.

You must drop your pet off at your designated appointment time. They can be dropped off early, but they likely won’t be seen until your appointment time. All dogs must remain on a leash.

Please do not arrive to pick up your pet early. We’ll reach out to you when its time to come and pick them up. We won’t keep them longer than we need to! Showing up early can disrupt the grooming process. On average, our services will be completed within 2-5 hours.

Senior dogs must be in good physical and mental health to be accepted for grooming. These services can be stressful for older dogs, as many aging canines become intolerant to the grooming process.

Please let us know if your pet it difficult or aggressive. We will complete portions of your service at a time so as to not endanger your pet or our team. We want to avoid stressing your pet out as much as possible.

Additional charges will be added for excessively matted or filthy coats. We charge by the amount of time it takes to groom your pet. Dogs that go longer than 6 weeks between professional grooming services may require more expensive services.

Our pricing depends on:

• Condition of coat
• Haircut
• Matting (brush out or hard shave fee)
• Dog’s behavior

Puppies need at least two sets of vaccinations to be accepted at Pamper Your Pet. The last set of vaccinations should be completed at least a week prior to your appointment. We cannot guarantee that we’ll complete your puppy’s full grooming service the first time they visit us. Sometimes, it takes multiple bath and brush visits before they’re ready for a full groom. 

This will all depend on how comfortable they are around scissors and clippers. If they cannot remain still, they won’t be safe around the sharp grooming tools that we use. We want your pup to have a great time and remain stress-free from start to finish.

No one is allowed to stay in our salon during the grooming process. We have a window where you can see your pet, but we recommend not staying within view of your pet.

Any pet found with fleas/ticks will be treated at the owner’s expense.

If you’re dissatisfied with your pet’s haircut, bring them back within 48 hours and we can help! This offer isn’t valid for any “I changed my mind” related excuses or wanting a different clip/length. Please check your pet’s haircut before you leave the salon.